Why do kitchen retailers sell more kitchens thanks to the Simar-Feeddex customer satisfaction survey? The customer satisfaction survey gives kitchen retailers the opportunity to contact customers who, for example, leave comments stating that the quote was not entirely in line with the discussion, or that it was promised but not sent. This additional contact moment provides the opportunity to dot the i's and cross the t's.
Using sentiment analysis, a computer tries to analyze whether a (social media) post is positive, neutral or negative about a particular topic. This is done using potentially positive or negative wording. This provides insight into how customers write and think about topics. With the topic and the[...]
The world of millennials. They often share memories of Telekids, MSN Messenger, Pokémon and Flippos. But are millennials an oddity in the workplace as well? How do millennials view working life, where not only the content is relevant, but especially the peripheral factors: meaning, workplace, benefits and social interaction. How[...]
For any organization, good customer service is important. To improve your customer service satisfaction, data is important. Data helps to monitor and listen to your customers' needs and experiences more effectively. Big data will therefore take on a bigger role every year when it comes to customer satisfaction.Access to resources An internal[...]
Contact: Robert van Loon Client Service Director That there is a clear "disconnect" between management and the shop floor is evidenced by the press release in which the FNV proudly reports a victory at Bijenkorf Amsterdam: "the Wall of Fame at the staff entrance with photos of salespeople scoring 'tens' at[...]
Word-of-mouth advertising used to be one of the most powerful marketing tools for companies, but word-of-mouth advertising is fleeting and personal. Nowadays, we have electronic word-of-mouth advertising, namely reviews. The big difference between online and offline word-of-mouth advertising is that online reviews are permanent and public. The reviews are online for everyone to read and forever[…]
The General Data Protection Regulation (GDPR) will apply from May 25, 2018. This means that from May 25, the same privacy legislation will apply throughout the European Union. The Personal Data Protection Act (Wbp) will then no longer apply. Would you like to know what will change for your organization? Download our information sheet below.
The General Data Protection Regulation (GDPR) will apply from May 25, 2018. This means that from May 25, the same privacy legislation will apply throughout the European Union. The Personal Data Protection Act (Wbp) will then no longer apply. Among other things, the GDPR provides for: – strengthening and expanding privacy rights; – more responsibilities for organizations; – robust[…]
Engaged employees enjoy their work more, perform better, and often go the extra mile. This makes organizations much more customer-focused and successful, because enthusiastic employees lead to enthusiastic customers. Satisfied employees increase customer satisfaction, and satisfied customers are the basis of healthy business operations. Below are a number of tips for increasing employee engagement.
For Feeddex, 2017 was all about implementing the ISO 9001 (general management system) and ISO 271001 (information security management system) quality systems. We successfully completed this in November 2017 by obtaining the coveted quality marks. Information security has always been a high priority at Feeddex, the[…]