More and more organizations are using and measuring the Net Promoter Score (NPS) as an indicator of customer satisfaction and loyalty. The NPS is now an important control variable for organizations. But what makes a customer an enthusiastic customer? What ensures that the customer is not 'just' satisfied, but very or even extremely satisfied? How is it that customers[…]
Unigarant Insurance has been working with Feeddex for two years now. Read the interview about how Unigarant has embedded feedback into the DNA of the organization. We talk about the collaboration with Marco Berends (Marketing & Communications Manager) and Sieta Brunsting (Market Researcher).
With this in mind, BENU pharmacy set up 'project Maxima'; a project about waiting time perception at pharmacies. A project about how the customer experiences the waiting time before being helped. Since 2009, Feeddex has facilitated the ongoing feedback and customer satisfaction measurements of BENU pharmacies. BENU pharmacies consider the waiting time experience very important. We interviewed Kim Vet (Project Leader), Ella[...]
Reading about three articles can be "eye-opening" and may help provide a nuanced answer to this question.
Excellent service and customer satisfaction are well-known concepts at Expert. For two years in a row, the service-oriented retailer has been voted 'Customer-friendliest company in home electronics' in the Netherlands. To ensure that Expert can (continue to) fulfill its customer satisfaction and service ambitions both locally - per store - and nationally, Feeddex provides ongoing feedback measurements among customers of[...]
May 19, 2016 - The very first Feeddex Customer Event took place at the Van Der Valk Hotel Houten. The main focus was the exchange of experiences. How do our customers use the results of the Feeddex Customer Feedback Service to improve customer satisfaction. In this article an impression of the event.
"Satisfied employees is Satisfied customers" ZLM Insurance is, of all insurers, the most recommended by customers (highest NPS) and they are very proud of that. The road to it was not without its bumps and even now they are not leaning back at the headquarters in Goes. Making customers happy and keeping customers happy is an ongoing process,[...]
The customer is central to Nuon Warmte's strategy and objectives. We want our customers to be positive and enthusiastic about our products and services. In order to find out what our customers think about our service, we conduct a short evaluation after every service call and technician visit, also known as the 'Feeddex survey'.
For years, Feeddex has facilitated ongoing feedback and customer satisfaction measurements for Business Lease, nationally and internationally. We talk about the cooperation with Robbert van Muyden - Director International Sales, Marketing and Operations, Leon Smulders - Team Manager Purchasing and Technical Management and Joost van Gestel - Fleet Analyst. "We want to be the Best Care leasing company. You can only[...]
Comparison site Vermogensbeheer.nl is going to approach clients after various contact moments and ask them about their experiences with asset managers and banks. The company of Koen Laarhoven (pictured left) is partnering with Feeddex to do this.