A paper tiger! This is how quality management systems such as ISO, TQM, INK etc. are called when they are not properly implemented in the organization. Describing processes and especially communicating about them in a very complicated way to all employees. That is not necessary at all; you can deal with it very practically once it is in place in your organization. A number of 'obligations'[...]
Customer focus is a prerequisite for success as a company. It is not something you just do on the side; customer-oriented work is something you embed in your corporate culture. It is therefore not surprising that successful companies include improving customer satisfaction and optimizing customer processes in their business strategy. They[...]
Feeddex facilitated a survey in Chinese for the first time for the Association of Chinese-Asian Hospitality Entrepreneurs (VCHO). We have been working for a variety of clients from large to small in various industries, both national and international, for more than 20 years, conducting various surveys in different languages. 現在也用中文
The coronavirus pandemic has had far-reaching consequences for the Dutch workforce. Many of us are forced to work from home or reorganize our work in other ways. Chatting with your favorite colleague at the coffee machine is no longer an option. Organizations are adapting and taking measures to continue their activities as effectively as possible.
The Guide to Customer Satisfaction FAQ Part 7 of 7 This is already part 7 of our 7-part blog series. In this series, we address common questions and answers, and you'll discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss anything about customer satisfaction, employee satisfaction, net promoter score[....]
The Customer Satisfaction Guide FAQ Part 6 of 7 This is part 6 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how you can take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]
The Guide to Customer Satisfaction FAQ Part 5 of 7 This is part 5 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]
The Customer Satisfaction Guide FAQ Part 4 of 7 This is part 4 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]
The Guide to Customer Satisfaction FAQ Part 3 of 7 This is part 3 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]
The Guide to Customer Satisfaction FAQ Part 2 of 7 This is part 2 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]