The Customer Satisfaction Guide FAQ Part 1 of 7 This is part 1 of our 7-part blog series. In this series, we address frequently asked questions and answers, and you will discover how to take your customer satisfaction to the next level. In this 7-part blog series, you won't miss a thing about customer satisfaction, employee satisfaction, net promoter score (NPS),[…]
A refined user experience with the improved Feeddex Application! At Feeddex, we are committed to continuous improvement, including within our own organization. We have therefore worked hard to improve the Feeddex experience and are delighted to share a number of new features of the Feeddex Application with you. Your dashboard, your starting point What could be more convenient than[…]
First of all, the Feeddex team wishes you a happy new year! Secondly, in January we will be launching a new look and feel for the Feeddex application. At Feeddex, we are constantly striving for improvement, including within our own organization. Our goal is to make the Feeddex application as user-friendly as possible for you. In a few[…]
Customer-focused entrepreneurship presents significant opportunities and challenges. Bringing customers and organizations together through the optimal use of digital technology is and remains a challenge. The Platform for Customer-Focused Entrepreneurship brought millennial managers together for a roundtable session. Curious to find out how they approach this task and whether they do things differently from other generations? Our colleague Esther[…]
WhatsApp, who doesn't know it? Today it is impossible to imagine our daily lives without it. Every day some 42 billion messages are sent by 1 billion users. In the Netherlands alone, some 11.9 million people use the popular messaging service. This is according to the Social Media Research 2019. Increasing[...]
Spitz Insurances is an all-round insurance agency in Dedemsvaart. You can contact Spitz for private and business insurance. Feeddex has been working with Spitz Insurances since 2019, in which they conducted a customer satisfaction survey for the first time. In the words of our Feeddex colleague Esther, "Great to see how Spitz Insurances took on this project. Spitz[...]
Research from the 2019 National Customer Drivenness Monitor shows that only 8% of Dutch organizations are "truly" customer-centric. Why is it that we want to and yet fail to do it? This article is not about the latest customer experience (CX) hype. This article is about the all-important factor for customer centricity: how[...]
"Dear Ferdy, we would love to hear your opinion," was the first sentence I read when I opened my mail in the morning. The email came from an energy company. The company wanted to know if I was satisfied with the way they handled my termination contract. It was yet another satisfaction survey I had received in the past week[....]
In "Did you know that? "you can read about new and improved features within the Feeddex application and current events in the field of customer feedback.At Feeddex, we stand for continuous improvement, including within our own organization. Our goal is therefore always to set up the Feeddex application as user-friendly as possible for you. Therefore, in January we are coming out with a new[...]
In "Did you know that? "you can read about new and improved features within the Feeddex application and current events in the field of customer feedback.At Feeddex, we stand for continuous improvement, including within our own organization. Our goal is therefore always to set up the Feeddex application as user-friendly as possible for you. Therefore, in January we are coming out with a new[...]