What is a good Net Promoter Score? Loyal customers are your company's promoters. These are the customers with a strong intention to continue, strengthen the relationship and recommend the organization to friends, family and acquaintances. They are the ambassadors of the organization. Measuring Net Promoter Score More and more[...]
Order this special coffee with this special promotion Order 3 kg of coffee from René Mijs and get 1 kg free from Feeddex! Order coffee? Delicious and sustainable coffee for a fair price Recently at Feeddex we started drinking special coffee made by René Mijs. What is special about this coffee? That can[...]
The QR code is back from never before by Corona. Feeddex has worked with customers to develop a number of interesting QR code applications. Using a QR code offers a host of benefits: ✔ Fast, direct feedback ✔ Higher response rates ✔ Simple and clear ✔ Results immediately visible in real-time dashboard QR code for Direct Feedback after training[...]
Customer satisfaction important to Mond and Tandzorg Nederland Customer satisfaction from patients and good reviews are very important to Mond and Tandzorg Nederland dental practices. Satisfied patients are the ambassadors of the dental practices. In NPS jargon, the ambassadors are called the promoters, the people who enthusiastically tell friends and acquaintances about the good experience[....]
Nearly 95% of consumers read online reviews before making a purchase. Reviews are therefore an important part of the consumer buying process. Without a review management strategy, as a company you are behind the times (and literally behind your competitors), and that is putting it mildly. Even well-performing companies have[...]
'Those who never lose another customer will naturally get very busy' Burgers, J. (2006) Asking customers for feedback does not guarantee they will stay. If the customer experience is good, the customer will stay. The customer experience roughly consists of three elements: 1. Success: does the service fulfill the customer need? 2. The effort: how much effort does[...]
In late February, MP Ockje van Tellegen collapsed in the House of Representatives building. She writes candidly, "The lights went out, everything jammed. I could no longer move forward or backward. Once home, I thought that with a week of good sleep, healthy eating and my phone on silent I would recover quickly, but that fell[....]
The results of our employee surveys show that employees in many organizations and suffer from a high workload. Work pressure that can turn into burnout symptoms.First of all, this is of course very annoying for the affected employee, because the symptoms are long-lasting and all-pervasive. Employees are tired, easily irritated and drop out. According[...]
Employees are the most important strength of any organization. Satisfied employees increase customer satisfaction, and satisfied customers are the foundation of a healthy business. In the book The Service Profit Chain - How leading companies link profit and growth to loyalty, satisfaction and value (1997) by Harvard professor James L. Hesket, it is shown that customer and employee satisfaction[....]
Every year, Dieticians Cooperative Netherlands (DCN) organizes several trainings for dieticians from the DCN Academy. At these trainings there is also an information market that offers participating dietitians information about products and services in an efficient and accessible way. On June 15, 2022 Feeddex was present and we provided information about the PREM Paramedics that many health insurers[....]