Dietitians Midden Nederland (DMN) has been a Feeddex customer since 2023, and since then, 188 patients (we refer to them as patients rather than clients) have given their opinion. There are currently around nine dietitians working at various locations in and around Utrecht and Amersfoort. Marjon Verheij is a dietitian at DMN and has been working there for over five years. She[…]
We are proud to announce that KCM, like Feeddex, Inceptivize, and 5Star-Specialist, has now also become part of the moveXM Group. This is a major step forward for all companies involved. This expansion represents a new step in the group's growth strategy and contributes to strengthening its position in the[…]
We are proud to announce that Inceptivize, like Feeddex and 5-sterrenspecialist, has now also joined the moveXM Group. This is a major step forward for all companies involved. Inceptivize specializes in customer and employee satisfaction surveys in the housing association sector in the Netherlands. In recent years, Inceptivize has become a major player[…]
We are proud to announce that Feeddex and its subsidiary 5-sterrenspecialist are joining forces with the international Customer Experience (CX) specialist moveXM. Feeddex and 5-sterrenspecialist are now part of moveXM. This is a fantastic step and a milestone in the history of our companies. By joining forces, we are creating a strong player that can compete with […]
The AI Insights Module saves you time by automatically categorizing customer feedback. This AI-powered tool easily identifies the most important topics in open-ended responses. With just one click, you gain insight into customer experience and clear areas for improvement to increase your NPS. Discover below how this can improve your process. Automatically categorize open-ended responses with[…]
Many Feeddex customers use the Communication Module. In the Communication Module, you can view incoming open feedback from customers (comments or questions) per customer and respond immediately. Feeddex is now able to automatically generate responses to customer comments using AI. Would you like to speed up your follow-ups to customer comments? The AI follow-up module[…]
With the new AI Insights Module, Feeddex now also offers an application for customers who use OpenBox. This text analysis tool (supported by AI) creates an advanced category model, reveals the important categories, and analyzes sentiments. New OpenBox responses are automatically categorized, keeping you up to date at all times. Discover the AI Insights Module for more insight and[…]
We are proud to announce that Feeddex has entered into a partnership with Inqqa AI. Inqqa AI specializes in automatic text analysis using AI, language detection, sentiment analysis, conversation topic extraction, and machine learning. "With the solutions and knowledge that Inqqa AI offers, we can expand our current text analysis products and develop them more quickly. We are already[…]
The introduction of ChatGPT has quickly revolutionized the applications of AI. Advanced AI language models also offer enormous opportunities for the research world. Feeddex has launched innovation projects to apply AI in our services. We present four applications that we can now pilot. Feeddex uses[…]
The QR code is back from never before by Corona. Feeddex has worked with customers to develop a number of interesting QR code applications. Using a QR code offers a host of benefits: ✔ Fast, direct feedback ✔ Higher response rates ✔ Simple and clear ✔ Results immediately visible in real-time dashboard QR code for Direct Feedback after training[...]