Patient customer satisfaction and good reviews are very important to the Mond and Tandzorg Nederland dental practices. Satisfied patients are the ambassadors of the dental practices. In NPS jargon, the ambassadors are called the promoters, the people who enthusiastically tell friends and acquaintances about the good experience they had at the practice. Mond and Tadzorg Nederland practices are growing steadily. It is important to know why patients are or are not enthusiastic, so that you as a dentist and practice owner can steer accordingly. Reviews are becoming increasingly important for dental practices and Mond en Tandzorg Nederland therefore wants to make a good impression on major platforms such as Zorgkaart Nederland and Google. Being able to easily collect reviews is therefore a must.

It is important to Mond and Dental Care that customer satisfaction surveys can be easily conducted. Dental practices are busy and employees are not waiting for extra work. Feeddex handles the set-up of the customer satisfaction survey. Part of the setup is that background characteristics such as attending dentist, type of patient and type of treatment are automatically included. With the coupling of Feeddex with Vertimart's Exquise, the practice employee only needs to approve the batch of treated patients once a week. These patients are then automatically contacted by email or SMS to participate in the study and leave a review. The invitation is sent in the corporate identity of Mond en Tandzorg Nederland.

The dentists achieved high patient satisfaction scores with this baseline measurement and collected many reviews. The fact that scores were high is nice for everyone. Patients especially appreciate the calmness during treatment and the good explanations. This and the other feedback is good information for the dentists and the practice to keep patient satisfaction high.