For health care providers, it is important that costs can be claimed from the health insurer. Some health insurers require health care providers to continually improve and want patient experiences to be used to improve services.Health insurer CZ is constantly improving care and does so by using new techniques and insights, among other things.[...]
It was coming: the ban on fake reviews. But besides the ban, you will also have to meet a number of requirements to collect or publish reviews. If you use a review platform like 5sterrenspecialist.nl, it is usually easier to comply with this new legislation! The rules briefly explained: 1.[...]
Woonbron is a housing association with 45,000 homes in Rotterdam and the surrounding area for people on low incomes. After a tendering process involving 10 different providers, Woonbron chose customer feedback specialist Feeddex in early 2021 to help it better map the living experience of its tenants and optimize customer satisfaction. In doing so, Woonbron[…]
A ban on (having) fake consumer reviews posted at online stores and digital platforms is a step closer. The House of Representatives agreed March 11, 2022 to the Consumer Protection Modernization Bill. This proposal will now be sent to the Senate for consideration. Tightened rules to inform consumers more clearly and honestly Consumer reviews must be posted by merchants[....]
Every year, as part of "practice what you preach," Feeddex conducts a customer satisfaction survey of its customers for the previous year. This survey is divided into several topics: Approach and tools, The Feeddex team, Service, Value for money. This feedback will allow us to optimize our service and service delivery this year as well. Curious about how we are doing[...]
Feeddex wants to be a socially engaged business. Therefore, we have decided to support KWF for this year by becoming a business friend and making a monthly donation. The amount of the donation will also depend on the response we achieve for our clients. In the invitations we send to our clients' customers[...]
Service Apotheek attaches great importance to high customer satisfaction. They have been scoring highly in the annual PREM survey for years. To facilitate the survey, in 2020 they decided to switch to Feeddex for measuring customer satisfaction across their more than 500 branches. An important factor for Service Apotheek was the convenience for the[…]
As an HR manager, you know: employees have a major impact on your organization's performance and customer satisfaction. Not for nothing: no satisfied customers without satisfied employees. But how satisfied are your employees and what are the determining factors? What HR risks are there for business operations and how can you[...]
Our customers consistently rank in the top 3 best leasing company Update 2023 Another fantastic result this year for both Wagenplan and Athlon Car Lease that not only they are proud of! In recent years, Feeddex has been their partner to help gain insight into customer satisfaction. We help by[...]
Feeddex and ARGO have entered into a partnership effective October 1, 2021, to offer pharmacies greater added value. Feeddex excels at conducting quantitative online patient satisfaction surveys (such as PREM) by using links to relevant software packages for pharmacies. ARGO excels at qualitative research and workshops to translate research results into[…]