"False reviews are an epidemic on the internet," writes Algemeen Dagblad one day after the outgoing cabinet sent the bill for the Implementation Act on the Modernization of Consumer Protection to the House of Representatives on Wednesday evening. The cabinet wants to ban the posting or commissioning of fake reviews on the internet, with a date to be determined in 2022. Consumers must thus[…]
Feeddex has been working with Donatus Insurance since 2015, when they conducted their first customer satisfaction survey. Donatus is the Dutch insurer that tailors its insurance offerings and business operations entirely to the needs of church and monument owners. To check whether everything is still going according to plan, we regularly conduct a customer satisfaction survey for Donatus among more than 7,000[…]
For more than 10 years, Feeddex has been the customer satisfaction partner of Wonen Zuid, the housing association in Central and South Limburg that manages approximately 14,000 homes across ten different municipalities. We discuss the collaboration with Rob Stofberg (Service Team Manager). To provide good service to tenants and keep them satisfied, Wonen Zuid uses various processes[…]
Everything used to be manageable. As a local entrepreneur, the other local entrepreneur around the corner was your competitor. A newspaper ad, a flyer or a billboard in your neighborhood provided some temporary attention and publicity for your business. Consumers came to your store and if they had a positive experience it resulted[...]
To take customer service to the next level, Tracebuzz and Feeddex are introducing a unique collaboration by seamlessly integrating two software systems. By combining business specialties, you get the best possible end result: a user-friendly system, customer enthusiasm and higher customer loyalty. How it works. The way we communicate is changing dramatically. Social media channels, WhatsApp[...]
Feeddex was recently successfully audited according to the ISAE 3000 (International Standard On Assurance Engagements) standard at the request of our client Quintet, an international asset manager, known in the Netherlands as InsingerGilissen. The IT security standard ISO 27001 is now becoming established in many organizations. Feeddex has the ISO 27001 certificate and added the NEN 7510 certificate for the[...]
Rotterdam/Haarlem, January 2021 After an extensive tendering process involving 10 different providers, Woonbron has chosen Feeddex to support it in optimizing customer satisfaction among its tenants. Feeddex has emerged as the partner to help Woonbron better map the living experience of its tenants over the next three years.[…]
In a data intensive industry, managing for quality, privacy and data security is essential. At Feeddex, we do everything we can to set up our methods and processes securely and ensure the availability, integrity and confidentiality of data. We are therefore proud to have received the certificates ISO 27001, ISO 9001 (again)[...]
Commissioned by Zorgverzekeraars Nederland, the majority of Dutch pharmacies measure patient satisfaction each year via PREM Farmacie. Many pharmacists asked us to automate data transfer. For this reason, we asked PharmaPartners to realize a link between the Feeddex application and pharmacom. For more than forty years, PharmaPartners has been building healthcare systems for general practitioners, GP surgeries[....]
Quooker is well on its way to conquering the world. Since its invention in 1970 by Henri Peteri, the boiling water tap has developed into an indispensable tool in kitchens around the world. The innovative family business has built a reputation as a company that provides good service and delivers high-quality, technically advanced products. This reputation is reinforced by[…]