With the new AI Insights Module, Feeddex now also offers an application for customers who use OpenBox. This text analysis tool (supported by AI) creates an advanced category model, reveals the important categories, and analyzes sentiments. New OpenBox responses are automatically categorized, keeping you up to date at all times. Discover the AI Insights Module for greater insight and more efficient feedback management.
Automatically categorize OpenBox with AI Insights OpenBox
Based on the OpenBox responses, an advanced category model is created using our powerful AI text analysis tool. This results in an overview of the most important categories (Topics) that emerge from your OpenBox responses. Each of these categories is also analyzed for sentiment, allowing you to understand not only the topics, but also the emotions behind them.
Input for the category model is provided by historical OpenBox data, which means that the model is constantly evolving and improving. The dashboard in the OpenBox Module presents the results clearly in a table, giving you quick insight into the dynamics of your open answers.
Each new response is automatically categorized and added to the overview, ensuring you are always up to date with the latest information. The categorization is also visible per response in the OpenBox follow-up module, allowing you to see which topics came up in each customer's response.
In the OpenBox report, you can easily select by categories and sentiment. This allows you to view overviews per category, including the underlying responses. In short, this addition makes managing feedback easier and more effective, thanks to accurate categorization and sentiment analysis.
This add-on provides concrete insight and saves valuable time.
Each new response is automatically categorized and added to the overview, ensuring you are always up to date with the latest information. The categorization is also visible per response in the OpenBox follow-up module, allowing you to see which topics came up in each customer's response.
In the OpenBox report, you can easily select by categories and sentiment. This allows you to view overviews per category, including the underlying responses. In short, this addition makes managing feedback easier and more effective, thanks to accurate categorization and sentiment analysis.
This add-on provides concrete insight and saves valuable time.