Many healthcare providers who use PREM work with Feeddex. We are constantly striving to tailor our services to the needs of our users.
Since last year, nearly 300 dietitians from more than 180 practices have been using our platform. We recently spoke with Sabrina van Hardeveld from Gaia Dietitian Practice about her experiences so far.
Recently, a number of health insurers have been strongly encouraging the use of the PREM for dietetics. What do you think about this?
Sabrina: "It provides insight into our own actions and what clients do/do not appreciate. It would be beneficial if the response requirement were not set too high, as the response from clients is not optimal."
So far, 53 people have given their opinion via our platform, which is quite a lot in such a short time. There is no requirement for a response; with 50 respondents, you will receive a report once a year with your own scores compared to all participating practices. The number of people who respond also depends on when you ask for their opinion. According to the PREM requirements, this should be after the end of a treatment or six weeks after the last appointment. The longer you wait, the lower the response rate, and as a healthcare provider, there is nothing you can do about that.
So far, 53 people have given their opinion via our platform, which is quite a lot in such a short time. There is no requirement for a response; with 50 respondents, you will receive a report once a year with your own scores compared to all participating practices. The number of people who respond also depends on when you ask for their opinion. According to the PREM requirements, this should be after the end of a treatment or six weeks after the last appointment. The longer you wait, the lower the response rate, and as a healthcare provider, there is nothing you can do about that.
What do you think of our dashboard?
“The Feeddex dashboard is clear; everything is easy to see at a glance, and it's great that you can also break it down by practitioner. I think the NPS is set quite high. Normally, when I fill out a questionnaire, I give a good rating with a score of 7, for example. In this case, it only counts as a rating of 8 or higher, which I don't think is realistic.”
Good to hear that the information is clear. Well, the NPS is an internationally established measurement method. It's true that we in the Netherlands often give lower scores; we often consider a 7 or 8 to be a very good score. Of course, it's nice to see that your clients give much higher scores! Dietitian practice Gaia scores well above a 9 on ZorgkaartNederland and has an NPS of well above 80!
The Feeddex dashboard is clear; everything is organized at a glance, and it's great that you can also break it down by practitioner.
How else can we help you?
"To be honest, we haven't been very active with it yet, so no feedback for now. It's nice to get an update on the current state of affairs through your newsletter."
Since using the PREM survey, have you changed anything or placed more emphasis on certain aspects when talking to clients?
No, no changes have been implemented yet.
What do you think of the results your clients are giving?
“We found this to be positive; it's nice to see that clients enjoy our consultations/treatment. However, the response rate is relatively low.”
Your response rate of 46% is good; on average, 1 in 3 clients responds to a request to complete a questionnaire.
Your response rate of 46% is good; on average, 1 in 3 clients responds to a request to complete a questionnaire.
There are quite a few reviews on ZorgkaartNederland, and clients are very satisfied. What do you think about this?
Zorgkaart Nederland is a good platform, and it's great to see the positive reviews and ratings there. Unfortunately, you can't avoid the fact that a client may sometimes give a negative review, which may not always be appropriate. It's not nice that we can't remove these reviews. They immediately leave a negative impression. Fortunately, we haven't experienced this yet.
If you want, you can also display those good results on your own website using a (free) widget from ZorgkaartNederland.
"We are not yet using this widget, but we may do so in the future. We just haven't gotten around to it yet."
If you want, you can also display those good results on your own website using a (free) widget from ZorgkaartNederland.
"We are not yet using this widget, but we may do so in the future. We just haven't gotten around to it yet."
