The AI Insights Module saves you time by automatically categorizing customer feedback. This AI-powered tool easily identifies the most important topics in open-ended responses. With just one click, you gain insight into customer experience and clear areas for improvement to increase your NPS. Discover below how this can improve your process.
Automatically categorize open-ended question responses with AI Insights NPS
In 7 out of 10 surveys, we measure the NPS: the Net Promoter Score. This score between 0 and 10 provides insight into the satisfaction of your customers. In most surveys, we also ask why the customer is satisfied or dissatisfied. This provides valuable insights into the underlying reasons for satisfaction or dissatisfaction. But until now, it took a lot of time to extract the most frequently mentioned topics from the open-ended responses.
The AI Insights Module is going to change that. With this Add-On, you no longer have to manually navigate through a plethora of open-ended responses. The automation process, driven by artificial intelligence (AI), effortlessly structures and categorizes respondents' open-ended answers. Instead of spending valuable time identifying recurring themes, the AI module gives you the essential information you need in no time.
The AI Insights Module is going to change that. With this Add-On, you no longer have to manually navigate through a plethora of open-ended responses. The automation process, driven by artificial intelligence (AI), effortlessly structures and categorizes respondents' open-ended answers. Instead of spending valuable time identifying recurring themes, the AI module gives you the essential information you need in no time.
This allows you to automatically categorize the open-ended questions. Click on one of the categories to see what customers themselves have to say: a direct insight into the customer experience.
The summary button provides you with a concise overview of the three most important topics, as in the example above. Service, staff, and facilities emerge as the most frequently discussed points of attention. In this way, the AI Insights Module provides insight into improvements and areas of focus for achieving a higher NPS.
In short, this add-on saves time and provides insight into priorities for improvement! A sustainable solution using AI, which for you amounts to a single push of a button.
In short, this add-on saves time and provides insight into priorities for improvement! A sustainable solution using AI, which for you amounts to a single push of a button.