WhatsApp, who doesn't know it? Today it is impossible to imagine our daily lives without it. Every day some 42 billion messages are sent by 1 billion users. In the Netherlands alone, some 11.9 million people use the popular messaging service. This is evident from the Social Media Research 2019.
Increasing use of whatsapp for customer service
It's safe to say that WhatsApp is an integral part of our lives. Not surprisingly, more and more companies are also moving their customer service to the popular social media platform.
Increasing use of whatsapp for customer service
It's safe to say that WhatsApp is an integral part of our lives. Not surprisingly, more and more companies are also moving their customer service to the popular social media platform.
Whatsapp is fast and direct but creates expectations
The benefits? As the numbers show, WhatsApp has by far the most users of all social media platforms. So, good chance that your customers (young or old) are also on this platform. In addition, WhatsApp offers unprecedented simplicity and speed, therefore, it offers many opportunities to realize satisfied customers quickly. Last but not least, WhatsApp usage contributes to a growing trend: encouraging more informal one-on-one contact with customers. All this can ensure a more positive customer experience.
Are there no drawbacks (besides the fact that it belongs to Facebook)? Well, as we know, any Whatsapp user can see when you are (have been) online. In addition, the blue ticks on a message indicate that it has been read. Therefore, after opening the whatsapp message, your customers expect a quick and relevant response.
Feeddex whatsapp feedback measurement keeps organization on its toes
Okay, your organization is now online and you provide customer service via WhatsApp. Now what? Are your customers actually being served better and faster? Are your customers actually more positive about your company after the WhatsApp conversation? Or are there still areas for improvement? Measuring customer satisfaction after a WhatsApp conversation within this same WhatsApp conversation will give your organization more insight into the qualities of your customer service. What are we good at? And where are our areas for improvement? Where can we help each other and develop as a team?
This will improve your employees' skills, get more engaged employees and more satisfied customers! So soliciting customer feedback via whatsapp offers a lot of opportunities. At Feeddex, it's all possible!
The benefits? As the numbers show, WhatsApp has by far the most users of all social media platforms. So, good chance that your customers (young or old) are also on this platform. In addition, WhatsApp offers unprecedented simplicity and speed, therefore, it offers many opportunities to realize satisfied customers quickly. Last but not least, WhatsApp usage contributes to a growing trend: encouraging more informal one-on-one contact with customers. All this can ensure a more positive customer experience.
Are there no drawbacks (besides the fact that it belongs to Facebook)? Well, as we know, any Whatsapp user can see when you are (have been) online. In addition, the blue ticks on a message indicate that it has been read. Therefore, after opening the whatsapp message, your customers expect a quick and relevant response.
Feeddex whatsapp feedback measurement keeps organization on its toes
Okay, your organization is now online and you provide customer service via WhatsApp. Now what? Are your customers actually being served better and faster? Are your customers actually more positive about your company after the WhatsApp conversation? Or are there still areas for improvement? Measuring customer satisfaction after a WhatsApp conversation within this same WhatsApp conversation will give your organization more insight into the qualities of your customer service. What are we good at? And where are our areas for improvement? Where can we help each other and develop as a team?
This will improve your employees' skills, get more engaged employees and more satisfied customers! So soliciting customer feedback via whatsapp offers a lot of opportunities. At Feeddex, it's all possible!